General information

Personal assistance

On (almost) all tours you will be greeted personally at the destination and you will receive many valuable and useful tips for your journey. Whether it concerns questions about the route, or services such as train tickets or boat trips or other ambiguities, our employees answer questions and answers. In addition, the peculiarities of the different routes are discussed.

Personal transfer of the rental bikes

Our bicycles are not waiting to be picked up somewhere in the bicycle cellar of the hotel, but are usually handed over to you personally by our tour guide. The bikes can be adapted by the specialist to your wishes and nothing is standing in the way of a wonderful cycling week.

Important information about the luggage transfers

Your luggage will be transported on-site daily by our team and will be waiting for you at the next hotel in the evening. Several pieces of luggage: on all trips, you can in principle take as many pieces of luggage as you want, the most important thing being the weight. Our team transports luggage up to a maximum of 20 kilograms each. Liability: Since luggage is loaded several times during the tour, quite a lot is asked of suitcases and bags. Please pack carefully, Active on Holiday cannot be held liable for (optical) damage or damage to handles and rollers. Deviating luggage and means of payment are also excluded from liability.

Cycling (Eurobike) App

The Cycling (Eurobike) App is designed to help you navigate your tour and avoid the constant reading and viewing of maps and detailed directions. The app is available for free and works quite easily on any smartphone (Android, iPhone). The GPX tracks for the daily cycling tours and the GPS coordinates for the booked hotels are available on request. The dispatch takes place by e-mail and the data can be easily requested from us before the trip.

Important note: the maps are also available offline, so there are no roaming charges abroad.

Using the Cycling (Eurobike) App works as follows:

1. Download the Cycling (Eurobike) App
2. Request GPX numbers and hotel list on Cycling (Eurobike) App
3. Track and hotel list transmission via email
4. Open numbers and hotel lists in the Cycling (Eurobike) App
5. Download the map for the respective holiday region
6. And leave!

Privacy Policy

Active on Holiday values ​​your trust in our organization. We would like to inform you about how we handle your data. 

Personal Data Protection Act (Wbp)

When you provide your data to Active on Holiday, your data falls under the Personal Data Protection Act (Wbp). This law provides rules regarding the processing and protection of your data. 

For example, to make a booking or to subscribe to the newsletter, you will be asked for personal information. We only use the personal information you enter to provide the service, to deliver the relevant travel product or to inform you about travel products in the future. During the booking process, you will be asked to provide details of those staying at home. We assume that you inform those who stay at home that we have their data in our possession and will only use it in the event of a calamity.

Processing of personal data

To provide the service and the travel product in the best possible way, it may be necessary to make your data available to our suppliers or third parties, who deliver the final products and services that you have booked with us. We will never provide your data to persons or companies for commercial exploitation without your consent.

When you travel abroad, we may be required (by government authorities at points of departure and arrival) to provide and process your data for border control, immigration, security, anti-terrorism and other purposes deemed appropriate. Even if the provision of data is not mandatory, we can still decide to help government authorities.

Inspection, correction and deletion of personal data

We are responsible for data processing. If you want to inspect, correct and/or delete your data, you can request this via info@activeonholiday.com. You can also contact us with questions or comments about our privacy policy.