Booking conditions

Booking your trip - What should you know

To book your trip, we recommend that you use our website. You will be guided through the entire booking process in a clear manner and you will have access to the most up-to-date travel information. In addition, you immediately receive a clear overview of the price structure. All prices mentioned on our website are per person unless expressly stated otherwise (for example for transfers). 

If you are unable to find a solution via the website or if you have additional questions, please call one of our travel advisors at 0044 (0)1706 618 155 or e-mail info@activeonholiday.com, we will be happy to help you.

Once you have made a final booking via our website or by telephone, you can no longer cancel or change it free of charge. This also applies in the case of a travel application, where we must first request the trip - or parts of it - from the accommodation and/or airline.

Personal data

We kindly ask you to provide your personal details and those of any fellow travellers when booking/quotation/option. For example, for a flight, the surname and first name on the flight ticket must exactly match the official name on the passport. Always use your maiden name, if applicable. Changes afterwards are often no longer possible or can lead to 100% costs for a new flight ticket.

Preferences

If you have preferences, such as certain dietary requirements, we recommend that you inform us immediately when booking. Unfortunately, we cannot give any guarantees for preferences, but we will ensure that these are passed on carefully.

Travel documents

One or two weeks before departure you will receive your travel documentation with information about the trip and any tickets. The condition is that the travel sum must be paid in full. If you book within two weeks before departure, you will receive the information digitally.

Deposit

After your booking has been confirmed by us, you will receive the travel agreement by e-mail. This states the amount of the deposit, namely 10% of the travel sum plus the reservation costs. You must pay this down payment immediately. The remainder of the travel sum must be paid no later than four weeks before departure. You will receive the travel package approximately one to two weeks before departure if the full travel sum has been paid.

Reservation and change costs

When you book a standard trip, € 20 reservation costs will be charged per booking. For changes to existing bookings, we charge € 20 change costs (excluding any applicable cancellation costs). Changes can be requested within six weeks of departure, but will usually incur high cancellation costs.

Reservation costs transport

We apply the following (additional) reservation costs for the issue of airline tickets and/or train tickets:

- Flight ticket within Europe €25 per person

- Train ticket €10 per person

Baggage rules

With more and more airlines you have to pay extra for each piece of baggage or you can check in only one piece of baggage per person without paying extra. Before departure, check the website of the airline you are flying with to find out what the exact baggage rules are. High additional costs are often charged for extra luggage.

Not included costs

All published trips do not include the arrival to the destination or the return trip. Parking costs when using your own transport are also not included in the travel sum and must be paid on the spot, just like any applicable tourist taxes and/or extra transfers. Also not included are optional excursions, travel and cancellation insurance and personal expenses.

The ANVR travel conditions for package tours apply to all trips in this program.

You can find this on www.anvr.nl